Billing and Refund Policy

Effective Date: March 25, 2026

This page explains OmniRouters' current prepaid balance billing model and the rules applicable to refunds. It supplements the Terms of Service.

1. Billing Model

OmniRouters primarily uses a prepaid balance model:

• you may top up your account for future API calls, model usage, and related resource consumption
• the platform deducts charges based on actual usage, routing, resource consumption, and the applicable pricing at the time of use
• account balance is not a bank deposit, stored-value facility, or trust account, and does not accrue interest

2. Fee Display and Reconciliation

You can generally view the following through the console, billing records, or related pages:

• top-up records
• deduction records
• current balance
• refund status, if applicable

If you notice abnormal billing, duplicate charges, or discrepancies, please contact us as soon as possible with supporting records.

3. Refund Rules

3.1 Generally Non-Refundable

• fees already consumed for API calls, model usage, or related services
• test credits, bonus credits, promotional credits, or gifted balances that have been issued, used, or expired
• remaining balance after an account has been restricted, suspended, terminated, or banned due to your violation of the Terms of Service, service abuse, fraud, unlawful activity, or other causes attributable to you

3.2 Refundable in Appropriate Cases

• unused prepaid balance
• duplicate billing, incorrect billing, or overcharges caused by system issues
• unauthorized payments, duplicate payment capture, or service activation failures
• prolonged inability to use the relevant service due to OmniRouters' fault

3.3 Deductions and Handling Costs

For refundable unused prepaid balance, the refund amount will generally be reduced by any actual:

• payment processor fees
• bank charges
• foreign exchange charges
• other necessary handling costs, if any

Where the refund is not caused by OmniRouters, and unless otherwise required by applicable law, we will deduct a refund handling fee from the refundable amount. The fee is 3.9% of the individual refund amount plus US$2.35 per refund transaction. This handling fee does not apply where the refund is verified to result from OmniRouters' duplicate billing, incorrect billing, unauthorized payment handling, or other fault.

Where the refund arises from OmniRouters' own error, such as duplicate billing, incorrect billing, or unauthorized payment handling, we may provide a full refund or a reasonable partial refund after verification.

4. How to Request a Refund

Please submit refund requests to:

• Support: support@omnirouters.com

Please include:

• your account email or account name
• order number, payment time, and payment method
• the amount requested and reason for the request
• payment proof, billing screenshots, or other necessary evidence

To prevent fraud or mistaken refunds, we may require identity verification or additional materials.

5. Review and Payout Timing

• after receiving a refund request, we may temporarily restrict or suspend some or all account functions to review account usage, balance, and related transaction data; this temporary measure does not by itself mean that we have determined you committed a violation
• we decide whether to approve a refund after receiving complete materials and completing the necessary review
• once approved, we will return the refund, after deducting any applicable refund handling fee and other legally deductible amounts, through the original payment route within 14 business days
• if the original payment route is unavailable, or a payment processor, bank, card network, or other relevant third party requires an alternative method, we will work with you on another lawful refund method; actual receipt time may be affected by third-party processing

6. Billing Disputes

If you dispute a charge, balance, or deduction, please contact us promptly after discovery. We may ask for relevant logs, orders, model settings, or payment records to complete the review.

7. Pricing and Policy Updates

We may update pricing, recharge rules, or refund policies from time to time to reflect changes in products, models, payment channels, and business arrangements. Updated versions become effective when posted or otherwise communicated.