Personal Information Collection Statement
Effective Date: March 25, 2026
This Personal Information Collection Statement applies when OmniRouters collects personal information through its website, console, support forms, ticketing channels, payment flow, business communications, and related services. This statement should be read together with the Privacy Policy.
1. Collecting Entity
OmniRouters is operated by HONG KONG ZHIJIE INTELLIGENT TECHNOLOGY LIMITED, with its registered address at RM 5B 12/F TUNG LEE IND BLD 9 LAI YIP ST KWUN TONG HONG KONG.
2. Information We May Collect
Depending on the context, we may collect:
| Scenario | Information Collected | Main Purpose |
|---|---|---|
| Registration, login, account management | name, email address, company name, login credentials, verification details | account creation, identity verification, account security |
| API and console usage | API key records, project settings, model settings, usage logs, resource consumption data | service delivery, billing, troubleshooting, fraud prevention, security |
| Support tickets, contact forms, email communications | contact details, messages, attachments, support history | customer support, complaint handling, service improvement |
| Top-ups and payments | order details, payment status, channel response information, billing details | payment collection, reconciliation, refund review, risk control |
| Site access and device logs | IP address, browser type, device identifiers, timestamps, error logs | platform security, performance optimization, audit records |
3. Mandatory and Optional Information
- information marked as required, or otherwise necessary to provide a requested service, is generally mandatory
- optional information may help us provide support more efficiently or improve user experience
- if you choose not to provide required information, we may be unable to create your account, activate services, process support requests, or review refund claims
4. Purposes of Collection
We generally collect and use personal information to:
- provide, operate, maintain, and improve OmniRouters services
- create and manage accounts, verify identity, and protect account security
- process billing, refunds, reconciliation, tax-related, and fraud prevention matters
- respond to support, business, and compliance-related requests
- investigate abuse, unauthorized access, fraud, and other security incidents
- comply with applicable legal, regulatory, and dispute-handling obligations
5. Potential Recipients
To the extent necessary for the above purposes, information may be disclosed or transferred to:
- cloud infrastructure, storage, monitoring, and security providers
- payment processors, banks, settlement, and fraud prevention providers
- customer support, email, ticketing, and business communication tool providers
- third-party model providers or related infrastructure selected by you
- auditors, legal advisers, compliance professionals, and parties authorized by law
6. International Transfers
Because OmniRouters may use cross-border model, infrastructure, or payment services, your information may be transferred outside the Hong Kong Special Administrative Region. We take reasonable steps, where required by applicable law, to protect such transfers.
7. Direct Marketing
Unless permitted by law or based on your consent, we do not use your personal information for direct marketing merely because you register, inquire, or use the service. If we introduce direct marketing in the future, we will seek any required consent and provide an opt-out method.
8. Your Rights
Subject to applicable law, you may request access, correction, copies, explanations, or other lawful rights relating to personal information. Please see Data Rights Requests and the Privacy Policy for more details.
9. Contact
If you have questions about this statement or need to make a request, please contact:
- Support:
support@omnirouters.com - Business:
business@omnirouters.com