Data Rights Requests

Effective Date: March 25, 2026

This page explains how you may request access to, correction of, or other action regarding personal information held by OmniRouters. It should be read together with the Privacy Policy and the Personal Information Collection Statement.

1. Rights You May Have

Subject to applicable law, you may have rights to:

• access, obtain, or receive a copy of personal information relating to you
• correct, complete, or update inaccurate or incomplete information
• request deletion where permitted by law
• withdraw consent, restrict processing, or object to certain processing activities
• ask for an explanation of our processing logic, retention, or disclosure practices

2. How to Submit a Request

Please contact us at:

• support@omnirouters.com

To help us process your request, please include:

• your name or account name
• your account email address
• the type of request, such as access, correction, deletion, or explanation
• the relevant time period, data category, or service context
• documents reasonably necessary to verify identity or authorization, such as payment proof, account screenshots, or other supporting materials

3. How We Handle Requests

After receiving a complete request, we will:

• verify the requester and the relationship to the account, payment, or data at issue
• assess whether the request is applicable and whether it involves third-party rights, legal restrictions, trade secrets, or security concerns
• respond within the timeframe required by applicable law, or explain any refusal, limitation, or delay where permitted

For access or correction requests, we generally aim to respond or otherwise address the request within 40 calendar days after receiving complete materials, unless applicable law permits a different outcome or further explanation.

4. Fees

Unless otherwise required by law, we generally do not charge for correction requests. For access requests, where permitted by law, we may charge a reasonable fee reflecting the direct and necessary costs of retrieving, copying, compiling, or providing the requested records. If a fee applies, we will inform you before processing.

5. Grounds for Refusal or Limitation

To the extent permitted by applicable law, we may refuse, delay, or limit all or part of a request where:

• we cannot reasonably verify the requester or the requester’s authority
• the request is repetitive, excessive, abusive, or otherwise unreasonable
• responding would affect another person’s privacy, trade secrets, system security, or a confidential investigation
• the data must be retained for legal, regulatory, contractual, audit, or dispute-handling reasons
• we are not legally permitted to delete, alter, or disclose the relevant information

6. Contact

If you wish to submit a request or have questions about the response, please contact:

• Support: support@omnirouters.com
• Business: business@omnirouters.com