Privacy Policy

Effective Date: March 25, 2026

OmniRouters values your privacy and data security. This Privacy Policy explains how we collect, use, store, share, protect, and otherwise process personal information and related data when you use our services. For collection-time notices, please also review the Personal Information Collection Statement. For access or correction requests, please see Data Rights Requests.

OmniRouters is operated by HONG KONG ZHIJIE INTELLIGENT TECHNOLOGY LIMITED, with its registered address at RM 5B 12/F TUNG LEE IND BLD 9 LAI YIP ST KWUN TONG HONG KONG.

1. Scope

This policy applies to the OmniRouters website, console, APIs, documentation, support channels, and related services. If a specific product or feature includes a separate privacy notice or supplemental terms, those terms will control to the extent of any conflict.

2. Information We Collect

Depending on how you use the services, we may collect the following categories of information:

2.1 Information You Provide Directly

• account information such as name, email address, company name, login credentials, or identity verification information
• support and communication records, including inquiries, tickets, messages, attachments, and feedback
• business and configuration information, such as API key management data, project settings, model configuration, integration parameters, and console settings
• billing and transaction information if you purchase or subscribe to paid services

2.2 Information Collected Automatically

• device and log information, such as IP address, browser type, device identifiers, timestamps, error logs, operation records, and request metadata
• usage information, such as page visits, feature interactions, API usage statistics, resource consumption, and diagnostic data
• information collected through cookies, local storage, and similar technologies for authentication, preferences, security, and service optimization

2.3 Content Processed Through the Service

• prompts, context, inputs, text, files, API request bodies, and generated outputs you submit through OmniRouters
• content you upload, configure, or transmit through the product, support channels, console, or related features

3. How We Use Information

We may use information for the following purposes:

• to provide, operate, maintain, secure, and improve the services
• to create and manage accounts, authenticate users, and control access
• to respond to support requests, resolve complaints, troubleshoot issues, and improve user experience
• to handle billing, invoicing, payments, fraud prevention, and financial operations
• to analyze product usage, improve performance, and develop or refine features
• to detect, prevent, investigate, and respond to abuse, fraud, security incidents, and policy violations
• to comply with legal obligations, regulatory requirements, and dispute resolution needs

4. Legal Bases for Processing

Where required by applicable law, our legal bases for processing may include:

• performance of a contract
• compliance with legal obligations
• your consent
• our legitimate interests, provided those interests are not overridden by your rights and interests

5. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers and Partners

We may share information with cloud providers, payment processors, security vendors, customer support tools, auditors, or compliance advisors where necessary to operate the services.

5.2 Model Providers and Third-Party Platforms

If you use features that route requests to third-party model providers or related infrastructure, prompts, files, context, inputs, or necessary metadata may be shared with those providers to process your request. Their own terms and privacy rules may apply.

5.3 Legal and Compliance Disclosures

We may disclose information when required to comply with law, regulation, court order, lawful process, or government request, or when necessary to protect our rights, users, systems, or the public.

5.4 Corporate Transactions

If OmniRouters is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, relevant information may be transferred as part of that process subject to applicable legal protections.

6. International Data Transfers

Depending on your location, your selected models, infrastructure routing, and service configuration, information may be transferred to jurisdictions outside your own. Where required, we will take appropriate steps to ensure such transfers are made lawfully and securely.

7. Retention

We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and audit records. When retention is no longer necessary, we will delete, anonymize, or otherwise de-identify information as required or permitted by law.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information, including access controls, logging, encryption in transit, monitoring, backup, and recovery practices. However, no method of transmission or storage can be guaranteed to be completely secure.

9. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

• maintain sessions and login state
• remember preferences such as language or interface settings
• analyze usage and improve performance
• enhance security and detect abuse

You can usually manage cookies through your browser settings, but disabling them may affect certain features.

10. Children's Privacy

Unless otherwise permitted by applicable law and supported by valid authorization, OmniRouters is not directed to children or minors below the age permitted under applicable law. Where guardian consent or other authorization is required, you must ensure it has been lawfully obtained before using the services. If we learn that we have collected personal information from a child or minor without valid authorization, we will take appropriate steps to delete or otherwise handle that information.

11. Your Rights

Depending on applicable law, you may have rights to:

• access, obtain, or receive a copy of your personal information
• correct, update, or complete inaccurate information
• request deletion of your personal information
• restrict or object to certain processing
• withdraw consent
• request an explanation of how we process information
• request data portability where applicable

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

12. Third-Party Links and Services

Our services may contain links to third-party websites, model providers, or tools. When you interact with third-party services, their own privacy policies and terms will apply. We encourage you to review them carefully.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, product features, or operational needs. Updated versions become effective on the date identified in the revised policy or as otherwise communicated where required by law.

14. Contact Us

If you have questions, complaints, or requests related to this Privacy Policy or our processing of personal information, please contact us at:

• Operating Entity: HONG KONG ZHIJIE INTELLIGENT TECHNOLOGY LIMITED
• Registered Address: RM 5B 12/F TUNG LEE IND BLD 9 LAI YIP ST KWUN TONG HONG KONG
• Support: support@omnirouters.com
• Business: business@omnirouters.com